General conditions of sale and use of services

The purpose of this document is to define the general conditions of online sales of Viola Flower Shop. Florists Viola reserves the right to change this document without the obligation to inform its users, so it is recommended that you read this document before each use of our services.

Payment online

Internet payment by DINA, Visa / AMEX / MC / Maestro card – You can choose the option of payment by credit or debit card.

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology.

The security of data during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank’s website. At no time is payment card information available to our system.

Delivery of goods and possible restrictions

We deliver the goods exclusively on the territory of Subotica and its surroundings. Shipping costs are highlighted when ordering products. It is necessary to order the goods 24 hours before the required delivery time, defining the same, as well as the exact contact details of the recipient of the goods. Debiting the invoice is done when the goods are delivered. Delivery is made exclusively during business hours.

Protect user privacy

On behalf of Viola Flower Shop, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data on customers / users and data necessary for business and informing users in accordance with good business practices and in order to provide quality service. We give customers a choice including the ability to decide whether or not to delete them from the mailing lists used for marketing campaigns. All user / customer data is strictly kept and is only available to employees who need this data to do their job. All employees [point of sale name] (and business partners) are responsible for respecting the principles of privacy.


In case of return of goods and return of funds to the customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for return, Viola Florist is obliged to return only through VISA, EC / MC, Maestro, Amex and Dina method of payment, which means that the bank will, at the request of the seller, make a refund to the cardholder’s account.

VAT return

Viola Flower Shop is not subject to VAT. [/ Vc_column_text] [/ vc_column] [/ vc_row]